Service

We are there for you – across the globe

By buying a ZAHORANSKY product, you are choosing innovative, modularly designed technology of the highest quality, with durable individual components. These are the ideal prerequisites for the flexible, long-lasting, and cost-effective operation of your production line. We will assist you with every request to ensure that it stays this way in future.

Competent service, anywhere on Earth

From training to commissioning and troubleshooting

ZAHORANSKY accompanies you throughout the lifecycle of your molds, machines, and automation solutions. Here, you can select from a range of services which you can configure individually as well. Our specialists are at your side, with long-standing experience and a wealth of knowledge. We always strive for one key objective: Improving the machine availability and productivity of your ZAHORANSKY solution.

Hotline

For troubleshooting

Out specialists provide you with competent troubleshooting care. Together with you, they will find the cause and solve the problem using a systematic, goal-oriented approach. This ensures that machine errors and downtime are reduced to a minimum. Our database solutions for all mechanical, electrical, and control-technical modules, combined with online access to your ZAHORANSKY controls, allow for very quick troubleshooting.

You are able to get our technical support from 7 a.m. to 7 p.m. (Monday to Friday C.E.T)
Phone: (+49) 7671/ 997-138

During German national holidays or bridging days you can call us under this emergency service number: (+49) 7671/997-300

Mail: service@zahoransky.com

Maintenance contracts

Increased safety and cost efficiency

• Optimized production due to planned maintenance
• Reduced maintenance costs through preventive maintenance
• More transparency through documented maintenance

ZAHORANSKY offers the right maintenance contract for your needs in three levels:
JADE Basic - including fast online remote diagnostics via Remote Services
RUBY Advanced - including reduced daily rates and free training courses
DIAMOND Premium - with discounts on spare parts and additional warranty, among others

Download flyer maintenance contracts

Customer training

Knowledge transfer at eye level

We offer your staff competent training, sharing our knowledge with the responsible persons in your company to offer you a competitive edge. Your economic success strongly depends on your operating staff. They are the key to high machine availabilities, fewer malfunctions, less downtime, as well as consistent high quality. Your operating staff learns from our experience, not from their own experiences with machine downtimes. Preventative maintenance, future-oriented spare parts logistics, and detailed knowledge of ZAHORANSKY technology are combined with your application knowledge to boost the productivity of your production processes.

Customer training 2023

Spare parts

Original, tested, available

There are many good reasons to decide for first-class ZAHORANSKY solutions. With original ZAHORANSKY spare parts, you are guaranteed of consistent high precision, machine availability, cost-effectiveness, and productivity. Original ZAHORANSKY spare parts offer identical material quality and characteristics with optimized tool lives and fast availability; they also passed our quality assurance process. Original ZAHORANSKY spare parts are tailored to their machines or molds, and as such preserve the value of your solution while extending its lifecycle.

Contact:
Tel.:+49 7671 997 120
E-Mail:spareparts@zahoransky.com

Desktop sharing

Customer Service Worldwide

You are able to get our technical support from 7 a.m. to 7 p.m. (Monday to Friday C.E.T)
Phone: (+49) 7671/ 997-138

During German national holidays or bridging days you can call us under this emergency service number: (+49) 7671/997-300

Mail: service@zahoransky.com